WE ARE HERE TO HELP
Frequently Asked QUESTIONS
Find answers to common questions about YOKS services, bookings, payments, insurance, and more.
Booking & Reservations
You can book a vehicle through our website by clicking “Book Now”, selecting your preferred service type (hourly, daily, airport transit), choosing a vehicle class, customizing your options, and completing payment via Paystack. You can also contact our team directly for assistance.
Yes, you can modify or cancel your booking up to 24 hours before the scheduled pickup time. Log into your customer dashboard, navigate to “My Bookings”, and select the booking you wish to change. Cancellation fees may apply depending on the timing.
We offer several service types: Hourly Chauffeur (minimum 4 hours), Daily Chauffeur, and Airport Transit (pickup/drop-off). Each service comes with transparent, fixed pricing.
No, you can book as a guest. However, creating an account gives you access to your booking history, dashboard, and makes future bookings faster with saved details.
We recommend booking at least 24 hours in advance to guarantee availability, especially for airport transfers and premium vehicles. Same-day bookings are possible subject to fleet availability.